FAQ
Frequently asked questions about Snow Resort Hermitage.
Please check here before making a reservation or before your stay.
Reservations
Q Where can I make a reservation?
You can check availability and make a reservation through our official booking page.
Q Can I change my reservation?
If you would like to change your reservation, please contact us through the booking site or our contact form.
Q When does the cancellation fee apply?
Cancellations are free until 2 days before your stay. Cancellations made the day before or on the day of check-in will be charged 100% of the accommodation fee.
Q How can I cancel my reservation?
If you booked through our official website, a confirmation email will be sent to the email address you entered. Please use the cancellation link at the bottom of the email to cancel your reservation.
Q Can I make a reservation by phone?
Reservations are accepted online only. We do not accept reservations by phone.
Check-in & Check-out
Q What time is check-in?
Check-in is available from 3:00 PM.
Q What time is check-out?
Please check out by 10:00 AM.
Q How do I check in? Is there a front desk?
This is a self check-in property. There is no front desk. Check-in information will be sent to you by email before your stay.
Q Can I check in early?
Early check-in may be possible depending on the cleaning schedule. Please contact us in advance.
During Your Stay
Q Are amenities provided?
Towels, shampoo, conditioner, body soap, and a hair dryer are provided. Pajamas are not provided.
Q Can I use the kitchen?
Yes. The kitchen is equipped for simple cooking during your stay.
Q Is smoking allowed?
Smoking is not allowed inside the property. If you smoke, please do so outside and bring your own portable ashtray.
Access
Q Is parking available?
Yes. Please park in front of the property.
Q How can I get there from the nearest station?
Please check the Access section on the TOP page for details.
Q Do I need to be careful when driving in winter?
Yes. In winter, roads may be covered with snow or ice, so winter tires and proper winter driving equipment are required.
Other
Q Can I stay with pets?
Pets are not allowed.
Q What should I do if I left something behind?
Please contact us through the contact form or by phone with your stay date, name, and details of the lost item. Items will be shipped cash-on-delivery.
Q Where can I contact you?
Please contact us through the form on the Contact page.
If you still have questions, please contact us through the contact form.
Contact